Upgrade your basic services with specialized add-on services tailored to meet your specific IT needs.
MANAGED SERVICES
Customize Services Portfolio Add-on Services Offering
We offer end-to-end services, starting from lift-shift to deployment and Integration services to ensure minimum lead time and seamless customer experience
1
Standard Infrastructure Support
Managed Colocation Services with L1, L2 Level Technical Support for H/W, Software (OS) and Network Support.
2
Premium Infrastructure Support
Managed Colocation Services with L1, L2 and L3 Level Technical Support for H/W, Software (OS), Network and Firewall.
3
On-Site Resource Deployment
Premium MIS Support with dedicated on-site technical resource with in-house seating space.
Enhance Your Performance
Our Strengths
Industry Best MTRR
Proven excellence with industry best Mean Time to Respond and Resolute (MTRR) ensuring minimal downtime and maximum efficiency.
Skilled and Certified Resources
Rely on our technically skilled and certified resources for incident response and issue resolution.
24X7 Support Service
24x7 assistance, backed by an automated tiered escalation matrix ensuring peace of mind for uninterrupted business operations.
Why choose NES DATA?
Experience unwavering uptime for your critical IT Assets with our feature-rich Rack Infrastructure.
Customer Centric Approach
Enhanced operational efficiency with flexibility to customize as per business needs
Scalable to fit your growth
On-demand scalable infrastructure for the immediate need of space, power and bandwidth
Automated Escalation Flow
Industry-best call escalation flow ensuring services are delivered with consistency and reliability
Certified and Compliant
Comply with industry standards by co-locating your infrastructure in our certified and compliant data center
FAQs
NES Data’s Remote Hands service provides you with 24/7 access to highly trained technicians who can manage your IT equipment located within their colocation facility. This allows you to remotely perform tasks or troubleshoot issues without physically traveling to the data center.
While NES Data’s Remote Hands technicians are highly skilled, complex repairs requiring in-depth diagnosis may need the expertise of an on-site engineer. NES Data will work collaboratively with you to determine the most appropriate course of action for your colocated equipment.
NES Data’s Remote Hands service is designed for user-friendliness. You can submit service requests conveniently online or by contacting our dedicated support team via phone.
NES Data’s technicians are equipped to handle most routine tasks for your colocated equipment. However, if they encounter an unforeseen issue, they will promptly notify you and work collaboratively with you to determine the next steps.
NES Data’s Remote Hands service follows a transparent approach. Fees are typically based on the time spent by the technician, the complexity of the task, and any materials required for the job.